Customer Testimonials Reed Chevrolet
I called Reed Chevy on 1 Feb. and spoke to Luke about a Chevy SUV. There was not a good interest rate, therefore I told Luke I would keep driving my old car. On 2 Feb. I hit a deer and totaled my car. On 3 Feb. another Reed Chevy person called me and I informed him my situation had changed. Thank God for call backs as I had already started looking around for what I wanted, but a used vehicle because I refuse to pay more than 3% interest rate because I have worked hard for my good credit for times like this. ... Read More DealerRater - Feb 11, 2025
They were very professional, and they would answer all questions. The new place was awesome.
We are located in Arizona and my son found his dream truck here at Reed Chevrolet. We had a great experience. I had the pleasure of working with Jayden Kendrick and Herschel McWilliams they were both very helpful and answered all the questions we had. They made our purchase happen as smoothly possible. I would highly recommend them to anyone looking to purchase a new/used vehicle.
I purchased a truck from them on my birthday October 10
I live out of state so I traveled to them
Everything looked and went fantastic
Right up until I received my title work
And the BMV tells me that I am short $995 on my taxes
So I contact my salesman, Jeff Davie, and obviously he passes it off to the sales manager or general manager
And basically the general manager tells me that I’m on my own it’s not their problem
So clearly, they do not care about customer satisfaction, or standing behind their deals
And he didn’... Read More DealerRater - Nov 4, 2024
Randy Reed did a great job finding me a truck and giving me the best price they could. Will recommend them to family and friends.
Very dishonest dealership. Lied about my truck being Certified Pre-Owned. Will not return phone calls. Will not resolve the issue.
i appreciate the service, the professionalism, and the great price that I bought my High Country for! Ill be back!
Super friendly and easy to work with. Highly recommend the short drive from KC to get a small town, personal dealer experience. Jeff Davey is low pressure and an excellent salesman. Inventory is good compared to many lots, you won’t be disappointed.
i am very happy with the purchase of my 2024 chevy silverado. Chandler Walker and Logan Martin was very easy to work with and cared about how i felt.
I warn you , never shop here.After the sale the servive department is the worst, unless you have all day to wait .I have had 2 of the absolute worst results with the service department in my life , i am NOT that young..BUYERS BEWARE..
Jeff Davey was absolutely amazing to work with. No hassles getting us financed and got us in a nice pre owned vehicle for a great price. Thank Reed and thank you Jeff Davey!
People be aware. Just look at all the bad reviews from people working with the service department. They will try to mislead you into paying for more than you need. They will try to up sale you on things that you don’t need. They have tried with me and several other people I know. I have given them more than one chance and had conversations with them about this issue to which they are still misleading and will try to take advantage of you. There are plenty of other places in town to take your vehicle for repairs that ... Read More DealerRater - May 16, 2023
I purchased a 2022 Chevy Suburban RST on October 28, 2022 from Reed Chevrolet in Saint Joseph, Missouri.
I believe that the dealership fraudulently concealed the fact that the previous owner/s of this particular vehicle had smoked in it through the duration of ownership.
Upon the “purchase day” of this vehicle (all of which prior negotiations had been conducted online & via phone) I went to Reed Chevrolet to drop off my trade-in and finalize the purchase for the new Suburban RST. While at the dealership finalizing documents, the sales representative, Yeison Piantini (Jason), took me into the detail shop where the ... Read More DealerRater - Jan 12, 2023
I have bought several cars from them over the course of the years. And when I called to find out about a new car they said someone else put a deposit down and didn't bother to ask if they could get another one or ask to help if anything else I need or may be interested in. Called Cable Dahmer In Kansas City and they offered to bring me something to test drive vs. driving from St. Joseph. Needless to say my days of dealing with them are done!!!
I took my 2022 truck in it kept saying sd card removed. They said sd reader was bad they had to order a new one it would take 3 or 4 days to get it in. That was over a month and half ago haven't heard from them at all. Guess i'll go get it done elsewhere.
Randy Reed Chevrolet gave us a great trade in price for our truck and were a pleasure to work with buying our replacement truck
Randy Reed Chevrolet treated us great with our trade in and new purchase I would highly recommend this dealership.
This place is a joke, i would recommend car city at this point. They had my car over 10 days, drove it for 2 and received an engine code failure.
The service department will rep you off if you do not do your homework on repair cost. They mark up materials way to much and they max out there labor time more than anyone else in town. You can definitely save money going somewhere else for repairs and still have the same quality of service.
My Ford truck blew a brake line on the Interstate while on a cross-country move. I limped into Reed Chevrolet and Tom Pflugradt in your Service Department provided outstanding customer service to me. He secured the truck with my belongings in the Service Bay overnight and was able to get my truck fixed and back on the road the following afternoon, despite it being a Ford. Tom went way out of his way on both a professional and personal level to make sure that I had adequate accommodations for my unexpected overnight stay in St. Joseph, even providing his personal ... Read More DealerRater - Oct 23, 2021
My truck broke down on the freeway and I brought it in on a Monday morning and even though they were booked through the week the squeezed my truck in and diagnosed it and had it fixed and ready for me to get back on the road so I could finish my trip as I travel for work!! Thank all of you ! Your efforts are greatly appreciated!!! Thank you!
Kept my duramax 8 days. Changed turbo. Charged me 5256.13$. When they called me to pick it up, it still needed a dealer regen. Still had the same error code as when I brought it out to start with. They did a dealer regen and the error code went out. I get the feeling these guys are parts changers. They change parts because the don’t know what is wrong. When I brought. It to them I told them that GMs code said it needed a dealer regen. When they gave it back to me it still said it needed a dealer ... Read More DealerRater - Jul 2, 2021
It was very nice to get a new car again. It will last me the rest of my life I'm sure. As always we get the best of care. Dennis Quinn is always there to answer all questions.
Amazing service! They have wonderful employees and offer so many great services! They make buying and scheduling service from them so easy. Would recommend to all!
If I could give zero stars I would. This is has been the worst customer service I have every seen. Mark the manger, and Darla needs training in how to treat others. Bought a 2020 Rav4, paid for the warranty 1060.00, that was supposed to been put on my car the day of purchase. The dealership had the Rav4 from 12:00pm to 5:45 pm. I came to pick it up at 5:40pm, Mark had already left for the day without printing my temp tag, the tank was on empty, low tire pressure, missing clips on the back bumper. I only got one key, ... Read More DealerRater - Mar 23, 2021
I want to say I have always been treated fair and James has always gone above and beyond for what I would call a salesman. I will always buy from Reed as long as he is my salesman, Thanks for always us like we were your top priority.
James Johnson was a wonderful salesman. He got me a great deal. Would recommendhim in a heartbeat. He got me the car I wanted. I'm so in love with my car.
Oil change is the only thing that they stand behind extended warranties take a lawyer to check small print these are not worth the paper they are written on
Follow-up: A manager from Reed Chevrolet called me Tuesday 12/15/2020 to follow up on this review. We talked for a while and I explained our issue. He said he would talk with his general manager and get back to me. As of 12/18/2020, I have heard nothing.
We recently purchased a vehicle at Reed Chevrolet. The staff was awesome or so we thought. We take responsibility for not reading closer. We trusted the staff. Never again. The price we agreed upon for the car was $12,000 plus zurich shield which was $2828.00. As I was putting our papers away today, I noticed the price ... Read More DealerRater - Dec 14, 2020
Took my H2 Hummer in for an acceleration problem and had to tow it out of there. I’m know mechanic but I do know if I drive my vehicle in, I should be able to drive it out w/o them telling me I needed a tune-up after paying 2532.00!!! I ended up paying for a fuel tank replacement that I didn’t need and an exhaust manifold leak in which I still got. I towed my vehicle straight from there to Turner Automotive who did an awesome job in fixing the issues they made plus the initial reason I ... Read More DealerRater - Nov 17, 2020
Reed Chevrolet made the car buying experience painless and enjoyable. Excellent customer service, what a great day! I would recommend Reed Chevrolet for all your car service needs.
Reed Chevrolet has the best customer service I have encountered in years: in any business, not just car dealers!! I will never go anywhere else to buy or service a car.
Had made appointment for service and door lock issues at 7am at 1pm they had started my oil change but nothing on the door locks. Went and picked up my truck and talked to the service manager which was no help what so ever! Never again will I buy from Randy Reed there service department is the worst I have ever been around.
Took delivery of 2019 High Country on 5/2./19. It had been driven 58 miles by dealer in NE before being driven to St Joseph. It was washed but should have been detailed. Obviously it was driven in very dusty environment. The bed had a light coating of mud in one corner. The rest of the bed was not cleaned. The top edge of the bed should have been black but it was brown. There was heavy dust remnants around the base of windshield and wiper arms. The inside driver's door panel had several spots of coffee or pop. When I rolled the ... Read More DealerRater - May 4, 2019
Always treated with love and respect. Will recommend them to everyone. Will buy from no other dealers. We are always treated like family. Love them.
I purchased a 2018 Chevy Cruz fro Randy Reed and have since had that vehicle serviced twice. Not once have I felt the is staff of Reed has displayed any respect,nor have they went against their promises. I worked with Joe Schreck and he was nothing but honest. The service department has been great. I strongly recommend Reed Chevrolet.
We bought a 2017 1500 with only 4 miles on it, drove it home and noticed that it shifted funny, took it back to be reprogrammed,( was shifting from 3-6th gear going up hills) then again at 3500 miles, 8000 miles, and 12k. Finally we asked about the lemon law and they kept it for 5 days....they couldn’t duplicate the problem! ( mysteriously stopped shuddering after that) took it back again a couple weeks ago( shuddering @70mph)......couldn’t duplicate the problem!! (also mysteriously stopped shuddering again)
We absolutely loved our salesman but the service department is a joke! We will not be going ... Read More DealerRater - Dec 14, 2018
We went to Reed Chevrolet to look for a used car. We knew Lou Schreck was honest when it came to buying cars. Unfortunately he is no longer there. We found out that his son Joe Schreck is now working there. We decided to work with Joe. I must say Joe made us feel comfortable right away. Joe worked very hard to get us the best deal possible. I would highly recommend Joe Schreck if you are looking to buy a car. Thanks Joe!!! 5 stars!!
I went in for my regular oil change and always the service department were professional and courteous and I was in and out in less than an hour
I have had a couple of warranty issues with my Duramax and Tom in the Service department was absolutely awesome to work with. The problem was that GM did not have replacement parts for some reason so I was given a new loaner to drive while I waited 5 plus weeks to get my truck back. Tom was in constant contact and called weekly to give me updates. I have purchased several vehicles from Reed and will continue to do so. Eric in the Service department is another team member that provided excellent service. My truck was in for a free ... Read More DealerRater - Oct 5, 2017
Love lifetime oil changes. Service is always very professional and courteous. Recently had oil changed and recall taken care of in one appointment. Done before I expected.
I entered all of my information in the Click & Buy and received a great price. I actually made the appointment to pick it up today. When I entered information I entered that I did NOT need financing and that I had no trade in. When we arrived at the dealership we found the salesman whose email included the quoted price. He told us there was no way to give us the price quoted without a trade in AND financing. I showed him the paperwork I printed and even told him the email came from him. He didn't care. ... Read More DealerRater - Sep 9, 2017
I have bought several cars and trucks from Reed. Go see Lou Schreck in their Sales Dept. for a Good Deal. Also Tom and Casey in their Service Dept. I recently had my 2008 Tahoe serviced. I then decided to trade it in on a new 2017 Malibu Hybrid. I have nothing but good things to say about Reed. Even the management ( Trevin Reed) will come out and talk to you. Great Dealership to buy a car from or to have your car serviced. Steve Taylor Savannah MO
Bought another new truck salesman Parry Taylor is the best won't go anywhere else free oil changes is awesome too Reed Chevrolet the only way to go
Worked with Jeff Davey as our salesperson. He was very polite and helpful. Everyone we worked with was friendly and helpful as well as worked with a purpose and did not waste time. The shortest and quickest car buying experience we have had.
I went in to have some service work on my 2015 Chevy Cruze that was suppose to be covered under the extended warranty that I had purchased. Brad in the service department was very rude and not at all plea sent to deal with and this is not the first time but I chopped it up the first time as having a bad day but this time I can't do that he was super rude and bad day or not you leave your problems at the door when you come to work and visa versa. Then charged me $130.
Hey, let me tell you about the great folks at Reed Chevrolet. I purchased an awesome Duramax back May 2017 and within a month and a half, had an issue with the fuel pump module. Now, I know this doesn't sound good, but let me tell you how the folks at Reed handled this issue. This fuel pump module is a tough part to get but the service/parts folks "red-flagged" this for me and got it! On top of that, I was about to drive my family to Florida on vacation. The Reed family allowed me to ... Read More DealerRater - Jun 23, 2017
I appreciate the free oil change that comes free with purchase of vehicle. We were able to schedule the day and time of the service.
I was able to schedule my appointment with very short notice. I was treated with kindness and respect, and my appointment was handled very businesslike and in a timely fashion. I was also given a very reasonable quote to tepair a fender.
Very courteous and professional.Every visit has been very satisfying and we plan to keep coming back.When we leave we felt like we received the best service possible.
Everyone at Reed Chevrolet has been excellent to work with - personable, friendly and professional. All of my needs and wants were met with every visit to the store - exceeded my expectations!
It was a pleasant experience from the time I arrived in the lot. I could not have asked for better customer service and no PRESSURE!
This is the 2nd vehicle I have purchased from reed Chevrolet I would recommend them. Andrew was my salesman and Todd irvan was the sales manager. I'll be coming back.
I recently went shopping for a used Chevrolet Avalanche. Randy Reed's website was very helpful and accurate. I contacted them via email and was responded to by Jeff Davey. Jeff was very responsive,knowledgeable and never too aggressive ! I felt like he was working for me and not just trying to "make a sale". It was important to me to have this trust level as I live 550 miles from the dealership. We agreed on a price, Jeff arranged for shipping and communicated well with me throughout the process. Everything went just as planned, the Avalanche arrived safely ... Read More DealerRater - Apr 24, 2014
I recently bought a new 2014 Chevy Silverado from Randy Reed in St Joseph MO and was very pleased with my dealer Jeff Davey, I HIGHLY recommend him. We have bought several new cars over the years and have never been able to buy locally, we have always had to go to Kansas CIty MO to get the best deal. But not this time.....Jeff Davey with Randy Reed was able to locate the exact truck my husband wanted with every option he wanted and give us a heck of a deal. We are VERY VERY pleased!!! A big shout out ... Read More DealerRater - Mar 5, 2014
It is a pleasure to write this most positive review of Randy Reed Chevrolet in St. Joseph. I had a series of unfortunate events in January. I had visited a few corner lot dealers to find a used car and was dissatisfied at each one. I called RR and spoke to Jeff who asked me to make the drive to see what he had on the lot. He was able to put me into a beautiful car at an outstanding price. He took time to listen to me and comprehend my needs. Chris and the others worked with me on ... Read More DealerRater - Feb 3, 2014
Bill found me the perfect car. Didnt pressure me to spend more than I had, just foundme what I wanted. Very easy,very fast. No games. Finance was a breeze, the finance guy was fast,proffessiona,and a lot of fun. It was seriously the best car buying experience I have ever had. Thanks again! Lisa
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